Console Therapy Terms and Conditions

We believe in clear transparent services

Here you will find our full terms and conditions which form part of the agreement between us if you use our repair service. 

Terms & Conditions Overview

We believe we are the most honest and transparent games console repair companies on the market.  That’s why we have created this Terms & Conditions Overview section which lists the main elements of the our T&C’s – these should not be read in replace of our full T&C’s which you can find further down the page.  By using our services, you are bound to the full Terms and Conditions

The above list only shares the main highlights of our terms and conditions.   

If you decide to use our services, you are bound to the full terms and conditions listed below:

Full terms and conditions

1. INTRODUCTION

1.1 The terms set out in this document (“Agreement”) shall apply to the repair (“service”) we provide to repair your games console; including controllers (“Device”)

1.2 Any reference to “us”, “we” and “our” refer to Console Therapy and references to “you” and “your” are references to you (“Customer”).

Summary:

Use of our repair service may void your manufacturer’s warranty. If you are unsure as to the validity of your warranty, please liaise with the manufacturer of your device prior to utilising our service.

Any data or information that you may have stored on your device shall remain your responsibility and we accept no liability for loss of such data however caused. Prior to utilising our service, we highly recommend that you back-up your device onto an external hard drive.

We take no responsibility for any progression in damage for device(s) that have been damaged by liquid. Although unlikely, opening the device could initiate further damage and in some cases may result in the device being unrepairable.

We shall offer  a 30 day warranty for liquid damage repairs. Should your device display additional issues relating to liquid damage during the warranty period, we will re-assess and re-quote for the work required.

We take no responsibility for any progression in damage where your device has been repaired by a third party prior to utilising our repair service.

Should any issues arise, once the device is opened, we will contact you via email. (Examples of this may include missing internal components and or torn flex cables etc).

We cannot guarantee your device will be repaired/returned within our stated turnaround time as there are a number of external factors that can affect this. Any stated turnaround time will commence once your device has arrived at our repair centre.

The warranty term included with your repair is detailed in section 2. If your device develops an additional fault unrelated to the original repair, the repair warranty contained in this paragraph will not apply.

The warranty includes the repaired/replaced part(s) only and does not include further accidental or liquid damage to these parts. If your device is repaired by a 3rd party after utilising our service, your warranty with Console Therapy will be null and void.

2. REPAIRS

2.1 This agreement shall start from the date you accept the booking (either on our website or acceptance via email) and will continue until we have repaired or otherwise returned your device, and received any payment due from you.

2.2 We shall make all reasonable efforts to repair your device subject to part availability and under the terms of any relevant warranty/guarantee. We shall perform our service with the upmost care and attention to detail.

2.3 We shall use high quality parts for the repair of all devices.

2.4 We might require the password of your device to test before and after repair. If a password is required and you prefer to retain this information, we can still proceed with a repair but will not be able to perform a full functionality test on your device post repair check. If you are unable or unwilling to provide your passcode/password, we will replace all relevant components in line with the fault(s) identified. However, as we are unable to complete a full functionality test on your device, no warranty will be offered as we cannot confirm the repair has been successful.

2.5 Any ETA or turnaround time for completion of your repair is an estimate only and does not form any obligation under the terms of this Agreement. We will aim to return your device as soon as possible. Any stated turnaround time is also linked to the relevant parts being available for the repair to be completed.

2.6 We will notify you (via e-mail) when your device has been repaired/unrepaired and is available for return. If the repair payment due is not made within 30 days of receiving notification, we reserve the right to scrap, sell or recycle the unit.

2.7 We reserve the right to retain your device until any and all outstanding payments are made.

2.8 If for any reason we are unable to complete a repair, or the repair will incur further costs payable by you over and above the initial repair price, we will notify you via email. If no fault is found on your device or you choose to decline a revised quote, we will return your device unrepaired.

2.9 Use of our repair service may void your manufacturer’s warranty. If you are in any doubt as to the validity of your warranty, please make contact with the manufacturer prior to utilising our service.

2.10 We will affix warranty seals following repair. Any tampering or removal of the warranty seal will result in your warranty with Console Therapy null and void.

Specific warranty periods:

Device Type Warranty Period
Games Console 3 months from repair date
Games Console with Water Damage 30 days from repair date
Games Console Controller 30 days from repair date

2.11 The warranty offered by us is linked to a specific device as identified by its serial number and to a specific customer as identified by the records on our system. The warranty will cover the customer for any reoccurrence of the original fault and for the part replaced/repaired only. However, if additional faults arise, they will not be covered under the terms of this warranty. Furthermore, the warranty will not cover accidental damage, and is non-transferable should the device change ownership.

2.12 We do not accept liability or responsibility for any progression in damage where your device has been repaired by a third party prior to it’s arrival at our repair centre.

2.13 We do not accept responsibility for any progression in damage where a device(s) has been damaged by liquid. Opening the device could initiate further damage which in some cases may lead to the device being unrepairable.

2.14 We take great care when opening and re-sealing consoles, however, due to the ages and nature of some manufactured outer casings, we might need to use light force to open your console.  Although rare, this might result is some minor markings around the base of your console.  We do not accept responsibility for any light marks made during the opening process.  However, if we cause any major cracks to the case due to our opening process, we will replace the outer casing without additional charge.

2.15 We shall offer 30 day warranty for liquid damage repairs. Should your device display additional issues relating to liquid damage during the warranty period, we will re-assess and re-quote for the work required.

3. LIABILITY

3.1 Our entire liability in respect of any single cause of action arising out of or in connection with this Agreement (whether for breach of contract, tort, including negligence, statute or otherwise at all) shall be limited, to the extent that the cause of action related to our supply of the Services, at our exclusive option to: (a) supplying the Services again; (b) payment of the cost of having the Services supplied again; or (c) repaying you any amount that you have paid in respect of the Services.

3.2 If, through our negligence or misconduct, we damage your device Beyond Economical Repair (BER), our liability will be limited to the cost of providing a replacement with a product that is the same as or similar to the original device. Should this issue arise, we shall provide the replacement within a mutually agreed timeframe and upon your device becoming unrepairable.

3.3 Any data or information that you may have stored on your device shall remain your responsibility and we accept no liability for loss of such data however caused. Therefore, it is highly recommend that you back up your device to an external hard drive prior to utilising our service.

3.4 Nothing in clause 3 shall apply so as to limit or exclude our liability for: (a) death or personal injury resulting from our negligence; (b) breach of any terms implied by statute; (c) any claim arising under the Consumer Protection Act 1987; or (d) fraudulent misrepresentation.

3.5 We accept no liability direct or indirect, for special or consequential loss arising out of or in connection with this Agreement, including any loss of business, revenue, data, profits, anticipated saving, goodwill or any other indirect or consequential loss or damage of whatsoever nature howsoever arising.

3.6 We shall not be liable for any claim arising under this Agreement unless you give us written notice of the claim within thirty days of becoming aware of the circumstances giving rise to the claim.

3.7 We are not liable for any damaged caused by couriers or transport companies during shipment of your console to AND from us.  We use an insured next day service from our selected courier which has a claim limit of up to the value of £60 (GBP).  Any claims for damaged or loss caused by couriers will be limited to a claim of £60.  If you would like to increase this insurance, you must let us know at time of booking.  Any additional insurance costs will be passed to you at cost price. 

3.8 Please do not send your console to us until we have issued you (and you have accepted) a repair quote.  We accept no responsibility for consoles sent to us without following this process.

4. DATA PROTECTION

4.1 We ask for your name, telephone number, address and e-mail address so that we can notify you when your device has been repaired (or unrepaired) and dispatching purposes. By agreeing to our terms and conditions and by using our service, you consent to us utilising your details as described above.

4.2 We will not share your data with any third party companies.

5. GENERAL INFORMATION

5.1 We shall not be liable to you for any delay in our failure of performance of our obligations under this Agreement arising from any reason beyond our reasonable control.

5.2 Our failure to exercise or enforce our rights or the giving of any forbearance, delay or indulgence, will not be construed as a waiver of such rights under this Agreement or otherwise.

5.3 This Agreement sets out the whole agreement and understanding between you and us in connection with its subject matter.

5.4 This Agreement may not be amended, modified, varied or supplemented except in writing signed by or on behalf of you and us.

5.5 If any part of this Agreement is found to be void or unenforceable it will be severed from the rest of the Agreement so that it is effective to the extent that it shall not affect the validity of the balance of the Agreement, which shall remain valid and enforceable according to its terms.

5.6 Nothing in this Agreement shall confer on any third party and benefits under the provisions of the Contracts (Rights of Thirds Parties) Act 1999.

5.7 This Agreement shall be governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.

5.8 We use our selected couriers who we have previously used to return your console back to you. As standard, packages are insured up to a maximum value of £60 (GBP). Any claims for courier loss or damage after your console leaves our workshop will be limited to £60 (GBP).  If you would like us to send your console with additional insurance, please let us know at time of booking.  Any additional insurance costs will be passed to you at cost price. 

5.9 It is your responsibility to ensure your console arrives to our workshop securely and safely.  please ensure you package your console with plenty of protective wrapping. Photographs are taken when packages arrive to our workshop and can be used in the case of any disputes.

6. INDEMNIFICATION

6.1 You agree to indemnify, defend and hold harmless Console Therapy, its officers, directors, employees, agents, licensors, suppliers and any third party information providers to the Service from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this Agreement (including negligent or wrongful conduct) by you or any other person accessing the Service.

7. COPYRIGHT, LICENSES AND SUBMISSIONS

7.1 The entire contents of our website are protected by international copyright and trademark laws. The owner of the copyrights and trademarks are Console Therapy, its affiliates or other third party licensors.

7.2 You may not modify, copy, reproduce, upload, post, transmit or distribute, in any manner, the material on the site.

7.3 You may link to our website https://consoletherapy.com as long as you do so in a way that is fair and legal and does not damage our reputation, but you must not establish a link in any way which suggests an association or endorsement where one does not exist.

7.4 You may print and download portions of material from the different areas of the site solely for your own non-commercial use provided that you agree not to change or delete any copyright or proprietary notices from the materials.

7.5 You agree to grant to Console Therapy a non-exclusive, royalty-free, worldwide, perpetual license, with the right to sub-license, to reproduce, distribute, transmit, create derivative works of, publicly display and publicly perform any materials and other information (including, without limitation, ideas contained therein for new or improved products and services) you submit to any public areas of the site (such as bulletin boards, forums and newsgroups) or by e-mail (enter e-mail address) by all means and in any media now known or hereafter developed.

7.6 Publications, products, content or services referenced herein or on the site are the exclusive trademarks or servicemarks of Consle Therapy. Other product and company names mentioned in the site may be the trademarks of their respective owners.

7.7 This Agreement shall be governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.

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