PlayStation Error Codes and how to understand them

Modern day consoles are wonderfully built and come with incredible engineering inside and out. However despite this, they can still come up with error codes from time to time. Which can be awfully frustrating for you gamers out there.

In this short article, we want to share with you the most common PlayStation error codes and what you can do to fix them so you can get your console back up and running.

PlayStation error codes
In this guide
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    PlayStation Error Code NW-31453-6

    It occurs along with the message “The network connection has been lost,” indicating a delayed server response.

    To fix: try the internet connection test at [settings] > [network] > [Test internet connection] and check the internet status is valid.

    Also be sure to check the PlayStation network is up and running at

    PlayStation Error Code SU-30645-8

    This error code occurs when the system software update file is not recognized by the PS4 system and has failed.

    To fix: reinstall the PS4 system software using safe mode by completely shutting down your PS4 (hold down the power button). Once the system light is off, start the PS4 system in Safe Mode by holding the power button until you hear a second beep, and you will see an option to select safe mode.

    PlayStation Error Code CE-34878-0

    This error code is caused by an issue running the game that is currently being played on the system and indicates a firmware error.

    To fix; close the application and install any relevant updates and then restart the system. If you have upgraded your HDD any any time reinstall the original HDD. If this occurs often we can fix this issue for you – be sure to send your console here to us at for a fast repair

    PlayStation Error Code NW-31297-2

    This is caused by a failure to connect to the wireless network.

    To fix; configure the internet connection under the network settings on the console. If this continues to then try disconnecting other devices from the wireless connection and keep trying.

    This could also indicate a bad wireless card in your PlayStation – check out our services here for a replacement WiFi card

    PlayStation Error Code CE-33991-5

    This error code is caused when the PS4 cannot connect to the network.

    Once again, be sure to check out the PlayStation website to ensure that the network is up and running – and then run an internet connection test under the settings.

    PlayStation Error Code CE-30774-1

    This error occurs when the system cannot update using a USB storage device. There are two things you need to do to check to fix this:

    Firstly, check that the USB is formatted as FAT or exFAT – you can do this by plugging into a PC and formatting that way. Also ensure that the update file is stored in correct file structure; if ever in doubt be sure to redownload it

    PlayStation Error Codes CE-35287-5

    This error code populates when the PSN is down or temporarily unavailable. The only fix is to wait for the PSN to come back up.

    There are countless amounts of other error codes that may crop up from time to time. Of course, if you are ever stuck with your PlayStation error code and want further support be sure to reach out to us for a quote.

    Console Therapy provide fast, efficient games console repairs. We believe we are the fastest and most transparent games console repair service in the UK and EU.

    Let us prove it to you.  Get your instant repair quote now.

    Further Reading

    Looking to repair your console yourself?  Our most recent support guides are below to help you

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